To stop a debt from displaying in the Ageing Debts Report, we recommend following these steps.
- Add an Alert in the Client Profile.
- Make an Adjustment on the unpaid Invoice.
- If using Online Bookings, we recommend turning off Online Bookings for clients with a Bad Debt history.
See the steps below for further guidance.
Adding an Alert to the Client Profile
1. Create an Alert titled "BAD DEBT" in the Client Profile. We recommend adding the date the debt has been written off, as it will be shown in the adjustment report. You can also add the amount that was unpaid if appropriate.
2. This Alert will be shown when attempting to book future appointments for this Client.
Discover more...
See What are Alerts? for further information.
Adjusting the Unpaid Invoice
1. Generate the Ageing Debts Report under Reports > Financials.
2. Click on the appropriate Client Name to display unpaid invoices.
3. Click View on the right side of the invoice to open it.
4. Select an Unpaid Item.
5. Click Adjust Total.
6. Set the Total to 0 (or to the amount that has been paid if partial payment was made) for the Balance to show 0.
7. Write Bad Debt in the Adjustment Description and Reason fields.
8. Click Save.
9. Repeat steps 4 to 8 for each unpaid item in the invoice.
10. Close the invoice once the invoice balance is 0.
Once these steps have been followed, "BAD DEBT" will be shown in the Adjustments Report under Reports > Financials. The invoice will be displayed in the date range in which the adjustment was made.
Hot Tips
Adjustments made after an invoice has been raised will not affect revenue or the Revenue Report.
Turning Off Online Bookings for Clients with Bad Debt
1. Navigate to the Clients > Profile section.
2. Click on the arrow pictured to expand the Settings section.
3. Deselect the Online Bookings checkbox.
4. Click Save Changes.