When using Medicare and DVA Online Claiming, you might have claims rejected and receive error messages. If this is the case, you will find a message in the invoice history suggesting to look at the error message.
Below is a list of the most common error message and how you can rectify the error to successfully claim when resubmitting the invoice.
There are 2 ways to find the error message:
1. Click on Online Claims at the bottom of the invoice.
2. Click on Claims tab.
1. Go to the Reports section.
2. Click Online Claiming under Administration (If Online Claiming isn't in the list, click Medicare).
3. Click Generate Report.
Provider Number should be 8 characters long: The provider number of the staff member is wrong.
Must have no more than 5 characters: This refers to the item service code of the Services, it needs to be the code only with nothing else (e.g. PH10, not DVA - PH20)
(Referring Provider No.) The provider number failed validation checks (the provider number is incorrect): The provider number of the referring Doctor is not valid.
Cannot register Location based on transaction type: Different issues can cause this error but usually it relates to the wrong provider number used for the claim or the invoice.
Must be after Patient's Date of Birth and be before today and be before [item.date]: It relates to the different dates used to process the claim:
An identical claim has already been submitted: The same invoice is already pending or an invoice with the same item date has already been submitted.
If you require further guidance on how to reset a claim click here.
If you come across other error message and you are not sure how to deal with it, please create a ticket so we can assist and add this error message to the list.