Important!
Billing 2.0 is not yet enabled on all accounts. If you don't see the Account or Billing options in the Setup menu, please refer to Purchasing SMS Credits for instructions.
Credits are required to send SMS messages, and to send Medicare and DVA claims through Nookal.
Each SMS message uses 1 Credit per part of the message which is 160 characters. SMS replies are free.
Each successful Medicare or DVA transaction costs 3 Credits.
Credits can be purchased manually or the automatic refill can be set up when it reaches the limit previously set.
Hot Tips
To avoid running out of Credits and having appointment reminders not sent, it is recommended to set up the Automatic Refill.
Buying Credits Manually
1. Head to Setup.
2. Click Billing under Account.
3. Click Credits.
4. Click CREDITS.
5. Type in the Amount of Credits to purchase, the total price will be displayed.
6. Select the Payment Method from the Credit Card added in the Subscription page.
7. Click Purchase.
The Amount of Credits will be purchased and added to the account, available to be used instantly.
Setting Up Automatic Refill
1. Head to the Billing section via Setup > Account.
2. Click Credits.
3. The Automatic Refill will be set as Disabled, click on AUTO REFILL to change.
4. In the pop-up window, toggle the Automatic Refill option.
5. Set the Automatic Refill Amount of Credits to be purchased.
6. Then click Save.
Once the amount of Credits reach the Alert Level, the Automatic Refill Amount will be purchased so Credits never run out.
Changing the Alert Level
The Alert level is the level at which Automatic Refill is triggered if enabled, or when the alert notification is displayed to notify Credits are running low as a reminder to purchase more to prevent running out.
The Alert Level is set to 0 by default which means a notification will be displayed when there are no more SMS Credits.
1. Head to the Billing section via Setup > Account.
2. Click Credits.
3. Click ALERT LEVEL.
4. Choose to enable or disable the Send Alert toggle. If enabled, an Alert Notification will be displayed on the account when Credits reach the Alert Level.
5. Click the Dropdown under to set the Alert Level.
6. Set the number of Credits to trigger the Alert.
7. Then click Save.
Once the amount of SMS Credits reach the alert level, a notification will be shown at the top of the screen and if Automatic Refill is enabled, the set amount of SMS Credits will be purchased.
Credits Added and Used
The Credits section displays the Credits Balance, and the Estimated number of days before Credits are used according to average daily usage.
At the bottom of the SMS Credits section, the Transaction History table displays the amount of Credits Added and Used for each day.