With Tyro Health Online it's easy to process Medicare claims by bulk-billing or client reimbursement (patient claim), without the need for a terminal. This is especially useful when a terminal is not accessible.
Before you start...
Setting up the Tyro Health Online integration is essential prior to processing any payments or claims via Tyro Health Online.
Claiming Medicare - Bulk Bill
1. In the Diary open the booking and click Generate Invoice.
2. Edit or add items if required then click Pay Via and select Tyro Health Online.
3. Select Medicare.
4. Click Setup to expand the section in which some required Medicare claiming details will be pre-filled from information in Nookal.
5. Enter or edit any Medicare missing or inaccurate information, including Referral Date, Referring Provider, Claimant, LSPN and more.
Hot Tips
There will be a notification when trying to process the claim if some details are missing. Medicare details will be saved for future claims.
6. Tick the Bulk-Billed option.
7. Tick the Item and click Pay with Tyro Health Online.
8. The invoice will be submitted, and the status will be set as Pending. Any action can be seen in the History tab. The paid amount will be added on the invoice automatically once Medicare has processed the claim.
Claiming Medicare - Patient Claim via Terminal
The Client will pay the full amount by card via the terminal then Medicare will reimburse the amount the Client is entitled to. The full amount needs to be charged to proceed this way.
1. In the Diary open the booking and click Generate Invoice in the bottom right-hand side of the appointment.
2. Edit or add items if required then click Pay Via and select Tyro Health Online.
3. Select Medicare.
4. Click Setup to expand the section in which some required Medicare claiming details will be pre-filled from information in Nookal.
5. Enter or edit any Medicare missing or inaccurate information.
Hot Tips
There will be a notification when trying to process the claim if some details are missing. Medicare details will be saved for future claims.
6. Make sure the Bulk-Billed option is not ticked.
7. Tick the Item and click Pay with Tyro Health Online.
8. In the pop-up window, select Pay via Terminal.
9. The full amount for Payment will need to be entered onto the terminal manually, and paid by the client. After the client has made payment, the payment will need to manually added to the invoice in either the Credit Card or Debit Card field as appropriate.
10. Once the Client's payment is added, the claim will be sent to Medicare for the client's benefit to be paid and the invoice's status will be updated.
11. After the invoice has been completed and processed using Tyro Health Online, there will be a Medicare benefit form to download or send to the client.
Claiming Medicare - Patient Claim with Digital Payment
The Client will pay the full amount by card via the terminal then Medicare will reimburse the amount the Client is entitled to. The full amount needs to be charged to proceed this way.
1. In the Diary open the booking and click Generate Invoice.
2. Edit or add items if required then click Pay Via and select Tyro Health Online.
3. Select Medicare.
4. Click Setup to expand the section in which some required Medicare claiming details will be pre-filled from information in Nookal.
5. Enter or edit any Medicare missing or inaccurate information.
Hot Tips
There will be a notification when trying to process the claim if some details are missing. Medicare details will be saved for future claims.
6. Make sure the Bulk-Billed option is not ticked.
7. Tick the Item and click Pay with Tyro Health Online.
8. In the pop-up window, select Digital Payment.
9. Select how to process the payment:
- Assisted card payment – you can enter the credit card on behalf of the client and process
- SMS payment request – a payment request is sent via SMS to the client and they can enter their credit card or pay via Apple Pay or Google Pay
Still uncertain?
For more details with processing Digital Payments, refer to Credit Card Payments with Tyro Health Online.
10. Once the Client's payment is completed, the claim will be sent to Medicare for the client's benefit to be paid and the invoice's status will be updated. The invoice will automatically reconcile and close.
11. Once the invoice has been completed and processed using Tyro Health Online, there will be a Medicare benefit form to download or send to the Client.