Our Conversions team will happily assist you in moving your data from TM3 to your new Nookal account.
The following guide will step you through the process of Moving to Nookal from TM3.
Before you start...
To help get you up and running, you will need: A Nookal Account - start a Free Trial if you need a new account. To be familiar with your Nookal Account - check out our Basic Training.
1. Book in a Conversion
When you've made the decision to move to Nookal, it's time to book in a Data Conversion.
Email our friendly team at conversions@nookal.com to make a booking.
2. Set up your Nookal Account
Once you're booked in, it's important that you start setting up your account to ensure a smooth and successful conversion.
You will need to set up the following items:
- Locations
- Staff
- Schedules
- Letter Templates
- Clinical Templates
- Snippets
- Reminders
- Extra Fields
- Intake Forms
- Online Bookings (if required)
- Integrations (if required)
It is important to ensure:
- All Locations to be converted are set as active in both Nookal and TM3.
- All Staff to be converted are set as active in both Nookal and TM3.
- All Staff have exactly the same first and last names in Nookal as in TM3.
- All Reminders are set as inactive until your final conversion has been completed.
Important!
The data types not listed above will be deleted during the conversion process. Whilst you are welcome to enter trial data into your Nookal account, please do not enter any items that you wish to retain - unless it is listed above.
3. What Information Can We Convert?
The next step is understanding exactly what types of data we can convert from TM3 to Nookal for you.
| Data | Converted | Notes |
| Client Demographics | Partial | Only includes Name, DOB, Address, Phone, and Email. |
| Appointments | ✓ Yes | |
| Clinical Notes | ✓ Yes | |
| Staff Profiles | No | |
| Contacts | ✓ Yes | |
| Financial Data | Partial | Excludes Account Credits, Deposits/Prepayments, Outstanding Invoices, and Third-Party Financial Details/Invoices/Authorisation Codes. |
| Services | ✓ Yes | |
| Classes | ✓ Yes | |
| Inventory | ✓ Yes | |
| Messages | No | |
| Documents | ✓ Yes | Only converted during the Final Conversion stage. |
| Templates | No | |
| Reminders | No | |
| Integrations | No |
* Whilst we make every effort to ensure your data is closely matched to the source, please be aware that there may be some formatting differences from the conversion process.
Consider how you want to manage past accounts, as Third-Party Invoices cannot be transferred to Nookal from TM3.
4. Complete a Trial Conversion
Before we convert your data from TM3, we want to make sure it meets your expectations - so we'll complete a Trial Conversion with you to review and approve your data.
In this step, you will need to export your data from TM3 and upload it to your Nookal account, so we can process it for you.
Important - please follow these steps closely, as missing items can result in a failed conversion.
1. As soon as you have confirmed a Trial Conversion Date with us - export your data from TM3 by following these steps.
- This can take time for TM3 to process, make sure you request for the TM3 Data Export to occur 24 hours before your Trial Conversion Date with us.
- We understand that TM3 may charge for any Data Export (apart from the Final Data Export). If you wish to avoid this charge, we can use the same data for both Trial and Final Conversions - however, you will need to track and manually manage any data added to TM3 between these two Conversions.
2. After receiving the TM3 Data Export files, log in to your Nookal account and navigate to our secure file upload at: https://auzone1.nookal.com/v2.0/administration/fileuploader
3. Upload each file the day before your Trial Conversion.
- Please do not upload Documents (Patient DOCs, PDFs, Scans, etc.) at this stage - they are only processed after your Final Conversion.
4. After all uploads have finished, please email us at conversions@nookal.com so we can begin processing your data.
5. Once your Trial Conversion is complete, we will contact you with a checklist to review your data.
- Review your data carefully. It is critical to ensure your data is accurate and ready to go live.
6. Complete, sign, and return the checklist to us as soon as possible.
5. Complete a Final Conversion
Now that we have successfully completed your Trial Conversion, we can move on to a Final Conversion process with you.
1. We will need an up-to-date export of your TM3 data.
- This process is the same as your Trial Conversion - except, your Final Conversion will occur on a Friday evening, so please ensure your data is completely uploaded by Friday midday.
- Any data entered into TM3 after you complete the export will not be converted into your Nookal account. (This data will need to be manually entered after your Final Conversion is completed.)
- We typically endeavour to have your Final Conversion completed and ready for you as early as possible on Saturday, but this can be affected by the volume of data in your conversion.
2. Once your Final Conversion is complete (excluding Documents), we will contact you with a checklist to complete your final review.
- Do not enter new data or use your Nookal account until you have reviewed your data and are satisfied with your Final Conversion. (If you find an issue, we may need to completely remove your converted data and try again.)
3. Complete, sign, and return the checklist to us when you are satisfied with your Final Conversion.
4. Welcome aboard! You can now use your Nookal account.
A great first step - is to set each Contact as either a Payer or a Case Manager (where applicable) when your Final Conversion is complete.