Important!
The following instructions are for the Legacy Online Bookings system. For information on How Patients Can Book Online for the New Online Bookings system please click here.
Accessing the Online Booking Platform
To book online, Patients will first need access to the Online Bookings system.
Although a website is a great tool for Patients to find out about the practice and access Online Bookings, a website is not required.
A link or button to reach the Online Booking platform can also be sent by email to Patients.
Embedding Online Booking Form
It is possible to embed the Online Booking Form on a website by selecting the Embed option to generate a code that can be copy/paste on the website.
Booking Process
1. If there are multiple Locations available, Patients must choose a Location first.
2. Patients select an item from the list of available Services and Classes for this Location.
3. Patients select the Provider from those enabled for this specific booking item.
4. Patients select a date in the calendar to see the Provider's availability.
5. Patients select a time available on the chosen date.
6. Patients enter their personal details or use their Online Booking code (available for existing Patients only.) First-time Patients will receive their Online Booking code in their first booking confirmation email.
7. Lastly, Patients agree to the Terms and Conditions and confirm the appointment by clicking Finish. If Online Payments is enabled, the option to Finish &Pay will be displayed.
Important!
Once completed, the Patient will receive a confirmation email. There will also be a notification in the Calendar notifications tab if the option is enabled in the Online Bookings setup.
Cancelling an Online Booking
Depending on the Online Booking settings, Appointments booked online can be cancelled online by Patients.
Select the lead time Patients can cancel the booking online for each Location offering Online Bookings. It is also possible to restrict Cancellations.