If you are searching for a Patient Profile from the Patients section, you might not be able to find them all.
If you have confirmed the details you are searching with are accurate (Name, DOB, Invoice number etc.) the most common reason is the Patient Location restriction.
Changing Location
If a Patient is restricted to a single Location, you need to be in that specific Location to be able to find them.
Hot Tips
A Patient can only have bookings in the Location they are enabled for so looking into the Calendar could help you find for which Location they are enabled.
To confirm in which Location you are, check at the top-right corner of the screen, the current Location is displayed next to your name.
If you are not in the appropriate Location but you have access to other Locations, simply click on it to select a different one in the dropdown list.
Try your search again and you should find the Patient you are looking for. If not, try another Location. If you have tried all the Locations and still can't find them, they might be enabled for a Location you do not have access to, seek some help from a user who has access to all Locations.
Enabling a Patient for a Different Location
Patients can be enabled for multiple individual Locations or for All Locations.
You can find the Patient's Location in the Settings section of the Patient Profile page.
If the restriction was selected by mistake, simply change the selection and Save Changes.
Hot Tips
If Patients Profile do not need to be limited to specific Locations, make sure to keep them enabled for All Locations so it is easier to access their profile from any Location.