JAN (Just Ask Nookal) is an AI agent/assistant built into Nookal. Anything prepared by JAN must be reviewed by a member of staff before it is saved or confirmed. JAN does not give clinical advice or make decisions about Patient care.
What information is used and kept
JAN only uses the information in your Nookal records and what you tell it in a conversation. It cannot see anything outside your practice's data.
Each use of JAN is logged with what was asked, what was produced and what staff confirmed. This information can be reviewed on the AI Activity Report.
Audio recordings are held in Nookal's transcription storage while they are transcribed. A recording made while offline is stored encrypted on the practitioner's device until it is uploaded, and deleted from the device after 72 hours at most.
Patient information is not used to train AI models.
Names and other details in your records are not removed before JAN processes them, as the summaries and drafts it prepares need them.
Where your information is processed
JAN's AI processing, including transcription, takes place in the same region as your Nookal account: Australia, the European Union (Ireland) or the United States. It is not sent to another region to be processed.
Patient Consent
Practitioners are prompted to ask for consent before recording a consultation. The consent is recorded in Nookal.
Patients can ask not to use AI assistance on their records. This can be recorded in the Consent section of the Patient Profile by enabling/disabling Allow AI assistance (JAN with this client's record).