Nookal's Medicare/DVA 2.0 integration allows you to submit Medicare and DVA claims easily and securely. The integration includes multiple new service types for claiming, along with the option to implement the Australian Immunisation Register (AIR) within each client's profile.
The steps below will assist current Nookal clients in transitioning from Medicare/DVA Online Claiming 1.0 to Medicare/DVA 2.0.
Before you start...
Please note that this migration guide is specifically for Nookal clients who are already claiming with Nookal's Medicare/DVA Online Claiming integration.
If you are new to Nookal, please see Setup Guide for Medicare and DVA Claiming 2.0
Please note:
- After migrating, no further claim status or invoice updates will be applied to claims in Nookal made via Medicare 1.0 (on the old Minor ID) so please make sure that all claims are completed prior to migrating to Medicare 2.0.
- The Medicare Report will show the history of all past Medicare 1.0 claims as well as all Medicare 2.0 claims.
- There will be a period of time between migrating to Medicare 2.0 and being able to submit claims. This will depend on how long it takes Medicare to approve paperwork for the new Minor ID.
If your practice has less than 20 Provider Numbers, please follow these instructions.
1. Register your Business Organisation in PRODA. This first step can be taken while still claiming via Medicare V1.
Only move on to Step 2 after successfully Registering your Business Organisation in PRODA, and ensuring all current Medicare claims have been finalised.
2. The Account Owner must email Nookal Support (support@nookal.com) to request access to the Medicare/DVA 2.0 integration.
3. After you have received confirmation from Nookal Support that access to Medicare 2.0 has been granted, navigate to Setup > Connections > Integrations > Medicare/DVA > Configure.
4. Click Migrate Minor ID under each Claiming Group to generate a new Minor ID.
5. Click Migrate to confirm this action.
6. A new Minor ID starting with the letters DJS will be created, and your providers will now be attached to the new Minor ID.
7. Update your Claiming Settings if required.
8. Download and complete this Letter Template from your CFO.
9. Download and complete the Bulk Change Spreadsheet.
10. Download and complete the Online Claiming Provider Agreement Form (HW027).
12. Double-check:
- All documents and forms have the full official name of each person - no nicknames.
- All documents have practice addresses - not personal/home addresses.
- There is only one HW027 form for each Minor ID - not for each Provider.
- Your HW027 forms each have a Registration Authority (RA) Number. To find your RA Number:
- Login to your PRODA Account.
- Click on the Profile tab located at the top right corner of the page.
- The Registration Authority Number will be listed under the My Details section.
It is critical to double-check all the points above - misinformation can be rejected, or cause issues and delays with claiming.
13. Email all documents and forms to support@nookal.com.
14. Once approved by Medicare, you are ready to start submitting Medicare/DVA Online Claims.